This page states the service levels for each plan of the 96Astro API. It is part of the terms of service. Live status and incident history are on the status page.
Service levels by plan
| Plan | Monthly uptime | Support first response | Service credits |
|---|---|---|---|
| Spark (free) | No commitment | By email, best effort | None |
| Trial | No commitment | By email, best effort | None |
| Comet Wallet | No commitment | Within 2 business days | None |
| Orbit, Constellations, Custom Orbit, Starter | 99.5% | Within 2 business days | Yes |
| Cosmos Rise, Cosmos Zenith, Growth | 99.9% | Within 1 business day | Yes |
| Cosmos Apex, Business | 99.9% | Within 8 business hours, priority queue | Yes |
| Observatory (Enterprise) | As agreed in the signed agreement | As agreed in the signed agreement | As agreed in the signed agreement |
Business days and hours are Monday to Friday, 10:00 to 18:00 India Standard Time (IST), excluding Indian public holidays.
How uptime is measured
- What counts as downtime. The live API (
/v1atapi.96astroapi.com) is down when it returns server errors (5xx) or cannot be reached for at least one full minute, as recorded by our status monitoring. The monitor checks the API once a minute: it confirms the database is reachable and runs a real calculation. A minute whose check fails is a minute of downtime. The uptime figure on the status page is the share of checked minutes whose check passed; a minute in which the API answers but a supporting part is degraded is shown there as degraded and is not downtime. - Measurement period. A calendar month (UTC). Monthly uptime is the share of the month's minutes that were not downtime.
- What does not count:
- scheduled maintenance announced on the status page at least 48 hours ahead, up to 4 hours a month;
- errors caused by the customer, and any 4xx response (including rate-limit and quota responses);
- force majeure;
- capabilities marked beta;
- sandbox and test keys;
- failures of the third-party AI and speech providers behind the AI, photo reading and audio features.
Service credits
- Who. Orbit, Constellations, Custom Orbit, Cosmos, Starter, Growth and Business plans.
- How much. If monthly uptime is below the plan's target in a calendar month, the credit is 10% of that month's plan fee. If it is below 99.0%, the credit is 25%. The maximum is 25% of that month's fee. On a yearly or prepaid plan, a month's fee is what you paid divided by the months it covers.
- How it is applied. As API credits or against your next invoice.
- How to claim. Within 30 days of the end of the month, email support@96astroapi.com with the ids of the affected requests. Credits are applied manually after we check the claim.
- Credits are the only remedy for missing a service level, and are subject to the limits in the terms of service.
Support response
- Support is by email at support@96astroapi.com and the support form.
- The first-response time in the table above counts from when your message reaches us, within the business days and hours defined above. A first response means a reply from our team that engages with your question; it is not a resolution time.
- Cosmos Apex and Business plans, and any plan with the priority support add-on, have a priority queue: their messages are answered before those of other plans.
Changes
We give 30 days' notice before lowering the service level of a plan.